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Customer Success Manager

Office
Seoul: South Korea
Department
Position Closed

Looking for a Customer Success Manager who thrives in a fast-paced start-up environment

Onboard global top-tier media companies and ensure they make the most out of Ad-Shield’s solutions. You will be put in a unique position to make material contributions to the growth rate of our overseas business expansion efforts.

Who is the Customer Success Manager?

Key responsibilities

Coordinate post-signing implementation of Ad-Shield’s recovery solutions between clients and the internal solutions team
Monitor and optimize the daily performance of Ad-Shield’s recovery solutions for the portfolio of assigned clients
Exercise total ownership of the relationship between Ad-Shield and the assigned clients, responsible for all communications and conflicts resolution with the clients

Other responsibilities

Map out organization chart and develop Key Account Plans for clients considered strategic
Coordinate internal escalation to ensure that client issues are dealt with in an efficient and timely manner
Assess churn or other business risks and inform the rest of the organization of any problems that may arise
Provide monthly reports and weekly updates to Sales leadership on important account activities and the general health of the assigned book of clients

 Required Qualifications

Experience in Sales, Account Management, or other client-facing roles preferred
Proven Account Management track record of creating, maintaining, and enhancing clients’ relationships
Experience with multi-cultural working environments
Bachelor’s degree holder in Business Management, Sales & Marketing or equivalent preferred
Bilingual in English and Korean (business-level proficiency)

 Required Competencies

Ability to adapt well to frequent changes in internal company structure and processes
Self-starter: plans and carries out responsibilities with minimal direction

Working Environment

Work and develop your career with a diverse group of people from different backgrounds
If you are curious about the benefits Ad Shield provides, please check out the recruitment page!

 How to apply?

Once all relevant documents are submitted, the entire recruitment process could take 1~2 weeks. The interview feedback and results are made available on the same day that the interview takes place. Most of the potential delays are usually the result of schedule conflicts.

1. Submit documents

Kindly fill in the contact form and submit all relevant documents from the link below.

2. Discovery Interview

The purpose of the Discovery Interview is for both the company and the candidate to get to know each other. It’s a video interview and usually takes around 30 minutes. The interviewer will start off by introducing Ad-Shield’s business before proceeding to discuss the candidate’s application for the role.

3. Detail Interview

The main goal is to assess the candidate’s candidacy for the role: work history, core competencies/skills, and culture fit.

4. Consultation

Discuss the desired employment terms and clarify other hiring details.
Please do not hesitate to reach out to us should you wish to discuss the role in greater detail. We’d always be more than glad to hop on a call with you, even if you do not have any immediate plan to apply right now.